Your Role

The Platform Strategy & Operations team - Communications Team is committed to improving productivity for our customer care teams by creating a seamless, interactive experience for users. The Business Systems Analyst will report to the Senior Manager of Product Management. In this role you will use troubleshooting and problem-solving to overcome organizational challenges.

Your Work

In this role, you will:

• Conduct routine data analysis, needs assessments, and cost/benefit analysis to align information technology solutions with business initiatives
• Formulate and define routine systems scope and objectives through research combined with an understanding of applicable business systems and industry requirements
• Develop or modify information systems. Includes analysis of business and user needs, documenting requirements and revising existing systems
• Identify a desired future state that addresses a business problem utilizing multiple analytic methodologies and business process modeling
• Manage requirements and analysis to the smallest set that will provide the biggest impact in advancing business objectives
• Test and implement technology
• Develop procedures to improve platform experience for users
• Analyze customer needs and identify areas for improvement
• Develop and maintain reporting tools

Your Knowledge and Experience

• Requires a bachelor's degree or equivalent experience
• Requires at least 5 years of prior relevant experience
• Requires Customer Service call center experience
• Experience analyzing current business processes for process improvement opportunities
• Work directly with internal partners to improve operational efficiencies and productivity
• Create and present reports to leadership
• Participated in implementation efforts

Pay Range:

The pay range for this role is: $80,200.00 to $111,100.00 for California.

Note:

Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.