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1st Line Service Desk Analyst - Burton On Trent £24,000 + benefits Job Summary: As a 1st Line Service Desk Analyst, you'll be the initial point of contact for internal customers regarding IT issues and queries. Your role involves logging and resolving requests and incidents efficiently while maintaining compliance with service level agreements (SLAs). You'll provide professional customer support, both remotely and in person, and assist with software and hardware issues, including troubleshooting and asset management. Key Responsibilities: First point of contact for internal IT inquiries and... more ->
Role: Service Desk Analyst Location: South Birmingham Salary: 33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve... more ->
A Charity in Central London are seeking a Cyber Security Analyst. Reporting into the Head of Infrastructure, you will work to ensure that any potential threats and issues are dealt with effectively. The role is hybrid and will require some onsite work across two sites. As our Cyber Security Analyst you will: Provide security and risk assessment consultancy on projects and other formal workgroups and committees, making appropriate recommendations for risk mitigation to ensure that IT Security is considered in the design of new services or changes to existing services Provide security expertise... more ->
Client Details Leading Financial Services organisation Description Leading Financial Services organisation require a Financial Systems Analyst/Developer to enhance and manage the integrity of their financial data and processes. You will ensure that data interfaces operate efficiently, data quality is maintained and subsequent management information/data outputs provided to the FP&A function is accurate and timely. Key Responsibilities: Manage all aspects of delivering data to Finance administered systems (primarily Cognos TM1 and Power BI). Extract data from a range of sources and perform... more ->
Our client are a top tier consulting firm looking for an Agile Business Analyst on a 6 months contract. Key Responsibilities: Gather, analyse, and document business requirements from stakeholders and users. Facilitate agile ceremonies including daily stand-ups, sprint planning, retrospectives, and reviews. Collaborate with the product owner, development team, and other stakeholders to prioritize and refine the product backlog. Ensure all digital services comply with GDS standards and best practices. Conduct user research and usability testing to gather feedback and improve the user... more ->
Role: Head of Production Support Location: London, UK Type: Contract (inside IR35) Job Requirements: Ensure stability and resiliency across the Connect technology production estate by the creation by embedding central processes and Digital level Service Management controls. Manage the Digital Service Management team, looking for opportunities for automation and innovation. Ensure the day to day running of support activities is efficient and minimizes disruption to customers and clients. The development and presentation of key KPI and KCIs to drive governance across Service Management... more ->
Role: Head of Production Support Location: London (Central) Rate: £665-£690 per day - Inside IR35 Duration: 6 months + Hybrid: 3 days a week on site Job Requirements: Ensure stability and resiliency across the Connect technology production estate by the creation by embedding central processes and Digital level Service Management controls. Manage the Digital Service Management team, looking for opportunities for automation and innovation. Ensure the day to day running of support activities is efficient and minimizes disruption to customers and clients. The development and presentation of key... more ->
Job Title: IT Support Help Desk Specialist Location: London (onsite) Salary: £40k + Bonus Role Overview: Join our global investment management firm as an IT Support Help Desk Specialist. Provide hands-on 1st to 2nd line support and systems administration for our New York and London offices. Deliver exceptional service, especially to senior executives, and manage IT issues for over 250 employees worldwide. Key Responsibilities: System Management: Ensure smooth operation of computer systems. Support: Provide 1st - 2nd line support and administration. Executive Service: Deliver white-glove... more ->
ROLE: Second Line Application Support Engineer SALARY: Up to £34,000 LOCATION: Coalville (Hybrid with 2 office days per week - Tuesdays & Wednesdays) HOURS: Monday-Friday - Shift patterns on Rota Basis: 7am-3pm, 9am-5pm & 11am-7pm Our client has been embarking on an exciting journey into the SaaS and Serverless technology arena and is continuing to make developments to their product set and applications. This offers a brilliant opportunity to join a constantly evolving technology organisation with a family values core and be able to thrive. You will be joining an established 1st and 2nd Line... more ->
Are you passionate about leveraging technology to make a positive impact on communities? One of our clients is seeking for a Senior Application Analyst to join their dynamic team. You ll have the opportunity to drive positive change in a growing sector across the country through developing, integrating, and supporting business applications and data infrastructure. This mid sized housing association based in the West Midlands is growing their already established technology team with a purpose to continue drive impactful change through the sector. Your role will be working with key systems &... more ->
Located in Southampton we are working with a thriving client with a focus on innovation and efficiency The company are continually investing in cutting-edge technologies to streamline their operations and to fully leverage the potential of the tools being invested in. They are currently seeking a talented IT Applications Analyst to join their team. Position Overview: Reporting directly to the Operations Director the role will play a pivotal role in maximising the utilisation of the Microsoft applications suite, particularly Microsoft Dynamics. This individual will collaborate and support the... more ->
Defined Benefit System Migration Analyst 6 month contract Inside IR35 Remote £520 per day The role: Suggest improvements to Implementation data processes Troubleshoot and resolve client issues Support and develop junior team members, and manage junior resource for specific tasks Owns and responsible for performing ad-hoc or unusual Implementation data processes Lead client implementation projects Act as a centre of technical and process expertise accessible to other team members, checking other members of the teams work as directed by management Gather and interpret client requirements and... more ->
Job title: Lead Cyber Risk Analyst Location: Various - We offer a range of flexible working arrangements - please speak to your recruiter about the options for this role. Salary: 60,000+ Depending on experience What you'll be doing: Lead on developing the risk management data strategy; identifying potential data sources and approaches to connecting and exploiting the data to support risk analysis Conduct impact modelling to assess potential financial, operational, and reputational impacts to the company in the event of a major cyber incident Develop and present strategic risk reports to... more ->
Job title: Lead Cyber Risk Analyst Location: Various - We offer a range of flexible working arrangements - please speak to your recruiter about the options for this role. Salary: £60,000+ Depending on experience What you'll be doing: Lead on developing the risk management data strategy; identifying potential data sources and approaches to connecting and exploiting the data to support risk analysis Conduct impact modelling to assess potential financial, operational, and reputational impacts to the company in the event of a major cyber incident Develop and present strategic risk reports to... more ->
About Us: At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. Pricing and Underwriting is a complicated world, where historical data, geospatial information, and mathematical models meet talented analysts. Pricing our products is a fine line between balancing our business goals and customer needs. That's why our pricers and underwriters are the best of the best. They reduce risk and predict future... more ->
As the Atlassian Application Operations Engineer you will have a deep understanding of Atlassian tools, plug ins and underlying technology. You would be responsible for the ongoing maintenance and development of our Atlassian tools supporting our digital service. Your role will be supporting, maintaining, and developing our on-premise (Data Centre) installation of Atlassian products including Jira Software, Jira Service Management and Confluence. Responsibilities Administer the Back End Atlassian infrastructure and ensure the platform is highly available, reliable and secure Leading the... more ->
A Verint Case Management Pro Analyst is required for our client for an initial 3-month contract (likelihood to extend). To support our clients new CRM - Verint and in particular CM Pro development (cloud based). This is a remote position, however some days are required in the office during the first 2 weeks of the assignment (to collect laptop and to familiarise yourself with the role). Experience of Verint Case Management Professional Cloud/On prem, from an operational perspective or developer. Technical Requirements Preferably: Demonstrable experience of developing the Verint CRM... more ->
Our client is looking for a Sales Operations Data Analyst to join their London/Reading based team, you will leverage your expertise in BI and Data Science to analyse sales data, drive operational efficiency, and provide actionable insights to support strategic decision-making. The ideal candidate will have strong business acumen, excellent communication skills, and an initiative-taking mindset towards problem-solving. Creative thinking and challenging the Status quo on a daily base will help you being successful in this role. You will join on a 12-month contracting basis. Based in Reading,... more ->
Finance D365 Business Data Analyst needed who has worked within Utilities. This is a fully remote contract however, you will be on occasions, be required to come in to their office in Berkshire. For the first two weeks you will need to meet the team, in three different offices across the UK. After then it will be remote with the odd once a month travel (if that). Job purpose: My client is seeking a skilled and detail-oriented D365 Business Data Analyst to join their team, within the utilities sector. As a data analyst, you will play a crucial role in analysing, monitoring, and interpreting... more ->