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Service Level Manager - ServiceNow - Outside IR35 - Hybrid Working 2-3 days London, Canary Wharf Must be proficient across ITIL processes and ITIL accredited to at least version 3 Practitioner level Must have extensive experience in Service Level Management - min 3 years experience, ideally having previously implemented SLM or at least executed SLM process within a multi-tier SIAM model Proven Track record of both the introduction of new Service Level Management process and ability to deliver the key Outputs (SLA/OLA Documents), Reports and Service Improvement Plans Significant experience of... more ->
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