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Job Details
Problem Manager/3rd Line Lead (Permanent)
Location: Reading, Berkshire Country: UK Rate: £40k - £47k per annum + Benefits and Bonus
A leading technology focused manufacturing company, who's product widely services a huge section of the major global industries, are looking for a Problem manager/3rd Line support Lead.
As Problem Manager and 3rd Line Team lead, you will be responsible for defining, managing and enhancing IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all technologies of the managed service portfolio and managing a team of driven individuals.
To be considered for the Problem manager position, you will need experience of :
- An IT service desk.
- 3rd Line support
- Problem/incident Management
- Managing a team of 5 or more people
- Desktop, Networking, Server experience.
- ITIL V4 or v3
Benefits include:
- Base up to £47k
- Bonus - paid Quarterly
- Flexible hours
- Remote working (2 days)
- And much more
Posted Date: 02 May 2024
Reference: JS-PROBLEMMANAGER
Employment Agency: Mentmore Recruitment
Contact: Luke Hutchins