Key Essential Skills:

• 8+ years of experience in ServiceNow implementation, configuration, and customization.
• Proven track record of successfully leading ServiceNow implementation projects from initiation to completion.
• Strong understanding of IT Service Management (ITSM) processes, ITIL framework, and ServiceNow modules such as Incident Management, Change Management, and CMDB
• Strong understanding of ITIL framework and best practices.
• Familiarity with cloud transformation initiatives and modern IT service management practices.
• ServiceNow certification(s) - Certified Implementation Specialist (CIS), Certified System Administrator (CSA), or Certified Application Developer (CAD)

Desirable Skills:

• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.
• Experience in conducting process assessments and providing strategic recommendations.
• Proven ability to translate business requirements into technical solutions.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving skills and attention to detail.

Role Overview:

We are seeking a highly skilled and experienced ServiceNow Implementation Consultant to join our team and provide expert support in assessing the current state of our ServiceNow platform implementation. The ideal candidate will possess a deep understanding of ServiceNow functionalities, best practices, and industry standards. They will play a crucial role in evaluating the existing implementation, identifying areas for improvement, and devising a comprehensive plan for future enhancements.

Key Responsibilities:

• Conduct a thorough assessment of the current ServiceNow implementation, including configurations, workflows, integrations, and customizations.
• Collaborate with stakeholders to gather requirements, understand business needs, and define objectives for the next phase of implementation.
• Identify gaps, inefficiencies, and areas of improvement in the existing implementation, and recommend solutions to address them.
• Develop a detailed roadmap and action plan for enhancing the ServiceNow platform to align with business goals and objectives.
• Provide expert guidance and recommendations on best practices for optimizing ServiceNow processes, workflows, and configurations.
• Lead or participate in workshops, meetings, and presentations to communicate findings, recommendations, and project plans to stakeholders and project teams.
• Work closely with cross-functional teams, including IT, business analysts, developers, and end-users, to ensure successful implementation and adoption of proposed enhancements.

Outline Thebes Group:

Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organization into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritizes quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialize in strategic IT consultancy, efficient project execution, ITaaS management, and staffing augmentation with our network of skilled professionals.

What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimization, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.