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Job Details
Service Desk Manager - 50% remote working (Permanent)
Location: London & Reigate (50% remote) Country: UK Rate: £60-65,000 base + bonus (up to 30%) and benefits
Service Desk Manager - 50% remote working
We are looking for a Service Desk Manager to join and develop a growing Service Desk for a large financial institution in the South East, UK.
Permanent role offering an excellent salary package - £60-65,000 base + bonus (up to 30%) and benefits. 50% remote working and 50% on site.
Key duties of the role:
- Lead a growing team of Service Desk Professionals - currently a team of 8
- Responsible for 1st and 2nd line incidents
- Be able to support the team in a hands on capacity when required
- Client stakeholder management
- Escalation point for all issues
- Reporting - work closely with business leaders
- Improve team SLA's and Metrics
Key experience required: - Proven experience delivering a similar role for a similar sized enterprise - roughly 1400 users
- Previous experience leading teams
- Strong technical skills - this role will be hands on
- Excellent client relationship and communication skills
- Proven experience reporting to business leaders
- Experienced with Service Now
- Highly proficient with Microsoft products
Posted Date: 02 May 2024
Reference: JS627538
Employment Agency: MRP Technology Ltd
Contact: Thomas Crampton