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Las Vegas Neva Full Time Posted: Monday, 20 March 2017
Applicants must be eligible to work in the specified location

Position Overview:

The primary responsibility of the Director of Butler Services is to direct the staff and operations of the Butler Department and to provide the leadership needed to ensure world-class experiences for our guests. All duties are to be performed in accordance with departmental and The Venetian | The Palazzo Casino Resort's policies, practices, and procedures

Essential Duties & Responsibilities:

  • Oversees all areas of the Butler Department, including the daily operations and executions of duties by the Team.
  • Executes operational functions consistent with the strategic plan and vision for the department and division by performing to the standards of the guest service model.
  • Provides leadership and creates a work environment that promotes teamwork, performance feedback, recognition, mutual respect and Team Member satisfaction through quality hiring, training and succession planning processes.
  • Conducts performance appraisals, feedback, and discipline of Team Members.
  • Assists all Team Members with hands-on support during key events and high business volumes.
  • Prepares work schedules to maximize the effectiveness of the department.
  • Audits guest checks to ensure accuracy and completeness.
  • Maintains profiles of VIP guests.
  • Assists guests with all areas of service not specifically related to food and beverage.
  • Develops and implements department policies and procedures to ensure prompt, efficient service to all property guests.
  • Ensures that all specialty food and beverage requests are ordered and delivered in a timely fashion.
  • Coordinates private parties and special functions with other F&B departments.
  • Overseas product ordering, pricing and sales ensuring costs are controlled and profits driven.
  • Sets and maintains appropriate inventory par levels.
  • Sets and protects safety protocols for inventory of both food beverage and other items.
  • Utilizes management tools to maximize sales, drive profits, manage labor and control costs.
  • Consistent and regular attendance is an essential function of this job.
  • Performs other related duties as assigned.

Additional Duties & Responsibilities:

Company Standards of Conduct

All Venetian | Palazzo Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct. Team Members are expected to behave in a manner that supports a harmonious work environment to help us deliver unmatched service to our guests and customers.

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

  • 21+ years of age.
  • Proof of authorization/eligibility to work in the United States.
  • Bachelor's Degree in Hotel and Restaurant Management or related discipline, preferred.
  • At least 10 years of Hotel Operations, VIP Services, Butler Services or Food and Beverage Management experience in a similar resort casino setting required.
  • Must be able to obtain and maintain a Nevada Gaming Card, Alcohol Awareness Card and Health Card.
  • Ability to effectively communicate in English in both oral and written forms required. In addition, Cantonese and/or Mandarin, preferred.
  • Ability to establish and maintain an effective working relationship with all levels of management, and Team Members.
  • Ability to make decisions quickly and delegate responsibilities accordingly, manage multiple tasks in very fast paced environment and remain calm at all times.
  • Extensive operational knowledge in regards to cuisine, beverage, and luxury service.
  • Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards.
  • Availability and willingness to work varied shifts, including weekends and holidays.
  • Must be able to address all levels of situations with guests and Team Members with dignity and the utmost tact and politeness.
  • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.

Physical Requirements:

Must be able to:

  • Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
  • Physically access all areas of the property and drive areas with or without a reasonable accommodation.
  • Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
  • Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
  • Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
  • Work in a fast-paced and busy environment.
  • Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.

Las Vegas Neva, United States of America
Las Vegas Sands Corp
Las Vegas Sands Corp
3/20/2017 5:25:20 PM

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