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ComputerWork: Jobs for Technical People

 

Westlake Village, California - USD Full Time Posted: Wednesday, 12 June 2019
 
 
Stability Technology is looking for a helpdesk tech with 1-2 years of experience. This position is contract to hire in Westlake Village, CA. JOB SUMMARY Frontline support liaison to the end user community. Troubleshoot, analyze, prioritize, resolve andor facilitate issues to achieve a resolution for the customer. Strong customer service skills are required. ESSENTIAL FUNCTIONS The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives. Receive requests for service via telephone, email or chat session. Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Troubleshoot and resolve issues on the initial call when possible. Utilize the internal knowledge base, experience and team resources. Escalate tickets to appropriate support groups when needed. Document issue in Help Desk database. Follow up on open issues with escalation groups to provide feedback to customer. Perform a quality assurance check on resolved tickets to ensure customer satisfaction. Normal Help Desk hours are 8am until 5pm Monday through Friday ET or PT depending on operation center location. To ensure proper field support, analysts are rotated through weekend coverage approximately 5 times a year. When the analyst is on the weekend shift, they work four, 10 hour days, two of the days must be Saturday and Sunday.

Westlake Village, California, United States of America
IT
USD
Stability Technology Partners
Stability Technology Partners
JS6874_00460B2AFAED14D8CF072A22DF6D5D71/718671661
6/12/2019 3:29:49 AM

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