Source Group are looking for a ServiceNow Support Analyst who has strong knowledge of the ServiceNow platform and a passion for production support and customer satisfaction. The successful candidate will join the ServiceNow Engineering team and work in a fast-paced, agile, and collaborative environment where their contribution will have a direct impact on the organisation. The successful candidate will have a proven track record supporting and operating the ServiceNow platform on a day-to-day basis, closely collaborating with developers, architects and business analysts, while have clear and customer-oriented approach to problem solving

As a ServiceNow Support Analyst, you will bring technical expertise in ServiceNow. You will also have handson experience implementing and developing small features in the platform. You will work in a team of experts with diverse range of skills, fostering a collaborative, knowledge-sharing and learning environment.

This role requires a candidates who is based in Switzerland or is able to relocate Full time (EU passport required)

Responsiblities:

Serve as primary point of contact for production support of the ServiceNow platform
Troubleshoot, diagnose, evaluate and resolve issues and when appropriate, escalate them to relevant teams
Perform and document root cause analysis ensuring lessons learned as shared with appropriate stakeholders
Develop (and automate if possible) checks for typical problems and proactively recommend procedures, controls and improvements for problem prevention
Implement simple functionalities to resolve issues and/or meet new business requirements
Maintain and support the existing processes
Participate in ServiceNow major upgrades
Produce technical documentation

Requirements:

Minimum 3 years' experience as IT support analyst (technical support and troubleshooting, system maintenance and monitoring, user training and guidance).
Minimum 2 years' experience with ServiceNow (Excellent technical knowledge of the ServiceNow platform, with mandatory experience with the ITSM module - such as Incident Management, Problem Management, Change Management, and Service Catalog.
Experience with system documentation - ability to create and maintain comprehensive documentation for configurations, processes, and support procedures)
Strong troubleshooting and investigation skills, being able to correlate issues, systems, and external factors when required.
Fluent in English

For more informaiton please get in touch.
Posted Date: 17 Sep 2024 Reference: JSBH-48991 Employment Business: Source Technology Contact: Curtis Westley