Role Title: Service Mgt Operators
Location: Hybrid/Sheffield (Onsite 2 days as required)
Duration: Until 30/11/24

MUST BE PAYE THROUGH UMBRELLA

Role Description:

Service Monitoring: Monitor the performance and availability of IT services, using service management tools to identify and respond to issues in a timely manner.
Incident Management: Log and categorize incidents, ensuring that they are assigned to the appropriate teams for resolution.
Communication: Communicate effectively with users, keeping them informed of incident progress and notifying them of any planned outages or service disruptions.
Problem Escalation: Escalate complex problems to the appropriate teams or individuals, ensuring that they have all the information they need to resolve the issue.
Service Request Fulfillment: Process service requests from users, ensuring that they are fulfilled in accordance with agreed service levels.
Documentation: Maintain accurate records of all service management activities, including incident logs, service requests, and problem records.
Continuous Improvement: Contribute to the continuous improvement of service management processes, identifying opportunities for improvement and suggesting changes.
Training: Stay up-to-date with the latest service management best practices and technologies, participating in training and development activities as required.
Compliance: Ensure all activities comply with company policies and regulatory requirements.
Team Collaboration: Work collaboratively with other team members to ensure a high level of service is maintained at all times.