As an User Experience Designer you will:

• Use different techniques to identify and understand users and their needs, so that you can translate user stories and propose user-focused, evidence-based design approaches to meet these needs.
• Design accessible and impactful products and services for some of our public and private sector clients.
• Employ a wide range of skills, interviewing users, creating detailed plans, understanding and extrapolating data, facilitating workshops, presenting research findings and more
• Visualise, articulate and solve complex problems and concepts, and make disciplined decisions based on available information and research evidence.
• Apply technical knowledge and experience to create or design interactive prototypes, both products and services.
• Understand and resolve design-centric disputes across varying levels of complexity and risk.
• Lead and guide teams, setting the pace, ensuring teams are delivering.
• You can work in a fast-paced, evolving environment and use an iterative method and flexible approach to enable rapid Agile delivery.
• Communicate effectively across organisational and technical boundaries, understanding the context and making complex and technical information simple and accessible for non-technical audiences.

As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:

• Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
• Internal contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
• Learning & development - Training to support your career development and the skills demand within the company, certifications etc.

We'd love to meet someone with:

• Grounding in user-centred design, from concept to final delivery.
• Knowledge of which tools, process or methods to use and how to bring an agile delivery team along with you.
• Evidence of Working with User Centred Design colleagues to synthesize insights and act on the outcomes.
• You will either already have SC (Security Check) Clearance or you are able to qualify for this level of clearance (by being a UK resident for at least 3 years and not having left the country for more than 6 consecutive months during this period)
• Experience working with Government Digital Service (GDS) service standards, using GDS design principles and GDS prototyping toolkit
• Experience using a range of design tools such as Figma, Sketch, Adobe XD, Invision Studio, Axure etc.
• An empathetic approach and ability to listen to the needs of technical and business stakeholders, and interpret them in a way that is clear for both audiences.
• Ability to present designs and justify decisions you've made using an evidence-based approach.
• Proven ability to create high-quality, compelling design concepts and artefacts such as personas, service maps and wireframes.
• Understanding of what good digital services look like and how to design in an inclusive, accessible way.
• Experienced in rapid paper and digital prototyping.
• Ability to build prototypes using code to create dynamic prototypes using HTML, CSS and Javascript.