1st/2nd Line IT Support Technician

• 1st/2nd Line Support Technician
• Hybrid-working - WFH (x2 days) + Portsmouth (x3 days on-site)
• Market Rates (c£26,000 to £30,000 per year)
• Plus excellent company benefits including Employer Pension and BUPA

The Opportunity:

Our client are looking for a 1st/2nd Line Support Technician to join and become a valued team member, who will contribute and provide desk support to our customers assisting them with hardware and software problems via phone, email and in person within the EPoS environment.

As a 2nd Line Support Technician you will communicate with customers effectively supporting their IT issues within the EPoS environment and escalate issues when required.

Skills and Experience:

• Over 1 year of experience in an IT Support Technician role desirable
• Strong customer service experience
• Ability to meet deadlines and work within a team.
• Understanding of EPoS systems desirable
• Understanding of Servers, TCP/IP or experience using VNC all desirable

Role and Responsibilities:

• Provide 1st/2nd Line technical support
• Manage work queues and prioritise calls, re-assigning work where and when necessary to ensure compliance with SLA's
• Install, upgrade, support and troubleshoot in-house EPoS Application
• Install, upgrade, support and troubleshoot in-house Back Office application
• Diagnose and quickly resolve a wide range of EPoS, Windows, and networking problems to help minimize downtime
• Troubleshooting network connectivity in a LAN/WAN environment

Please call John Noonan here at ISR Recruitment to learn more about our client working at the forefront IT service and solutions?