Description:

Our Client, a Leading Bank are looking for a desktop support analyst to work in their Dublin based office to assist trade floor support, the support of C-suite stakeholders and Back Office staff.

Responsibilities:

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

First, second and some third line support, call logging in Service Now, identifying problems and recommending solutions.

Conduct and align support duties in line with ITIL best practice and to customer satisfaction.

Liaising with all end-users, technical support and design staff in order to identify and access appropriate opportunities for automating processes/new developments.

Maintain inventories of Mobile data devices including iPhones, laptops and iPads.

Troubleshooting software, workstations, laptops, mobile device and printer issues.

Respond to assigned IT Support queries and service requests in a timely and polite manner within SLA.

Working closely with an IT team globally in GBM, the incumbent is expected to have knowledge of Banking and in IT Risk processes and controls. The includes collating components and data elements for IT industry defined IT KRIs, Ensure Desktop Anti-Virus and Microsoft Patch rollouts via SCCM are tested current and complete.

Assist in maintaining IT hardware and Asset registers ensuring completeness and accuracy.

Managing onboarding/offboarding of staff.

Preparing cyber security data for review/analysis, assets are compliant with Bank's security and technical standards (including gap analysis).

Provision and deploy applications and new equipment to individuals and groups.

Trouble general network and remote access issues. Monitoring system performance and proactively ensure full system availability.

Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.

Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Code of Conduct.

Contributes to a high performance environment and fosters an inclusive work environment; supporting the vison/values/business strategy for the team.

Skills:

• SCCM
• Windows 10/11
• O365
• Active Directory
• MS Teams
• OS Support
• Workspace 1
• Excel

Role Type: Permanent

Shift Pattern: 07:30-15:30/09:00-17:00

Job Title: Desktop Support Analyst

Location: Dublin, Ireland

Job Type: Permanent

Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

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