Connectivity Support Executive - Amsterdam

*Urgent - Role Interviewing Now!*

This is a Amsterdam based role with an excellent immediate start within a Global Technology Client that is working on their largest digital and technological transformation program.

We are seeking a dedicated individual with a passion for providing exceptional customer service and technical support. As a Connectivity Support Executive, you will play a crucial role in ensuring seamless connectivity solutions for our Clients, troubleshooting issues, and delivering prompt resolutions. If you thrive in a fast-paced environment, possess excellent communication skills, and have a knack for problem-solving, we want to hear from you! Join us in our mission to deliver unparalleled support and drive innovation in connectivity technology.

Requirements of Special Knowledge and Skills:

• BA/BS degree, preferably in Engineering, Computer Science, Information Systems or related field; or equivalent professional experience
• Understanding of XML
• Knowledge of MySQL is a plus
• 2+ Years experience in technical or operational support role
• Analytical & problem solving skills with an eye for detail
• Excellent interpersonal communication & collaboration skills
• Fluent in English (spoken & written)
• Driven, volunteering for new challenges without being asked, and taking ownership of your work
• Willing to face all challenges with enthusiasm, and positivity
• Can bend and twist with the changes as they come your way
• Ability to prioritize and deliver according to deadlines and SLAs
• Ability to effectively work within a fast growing and changing organization
• Customer focused & can-do attitude

Key Responsibilities:

• Act as the technical point of contact for Connectivity Partners, direct-connected hotel chains and internal
• Accommodation Partner teams
• Analyse & troubleshoot Connectivity related issues to enable a flawless exchange of inventory & reservation data
• Proactively review connectivity quality scores of our biggest Connectivity Partners
• Collaborate with them to improve the overall connectivity quality following a set of best practices
• This entails conducting scoping calls on implementation planning & technical specifications, proactive advisory on how to program towards our interface, regular check in on progress and final testing of the new solution
• Coordinate and facilitate the roll out of new interface connections for direct-connected hotel chains
• Drive the certification process of new Connectivity Partners
• Provide guidance on requirements, assist them throughout the process and test the functionality
• Identify product bugs, validate them and assess business impact
• Contribute to the creation of self help content for Connectivity Partners and internal teams

Please send your CV or call Toni to discuss this further.

We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.

We champion differences in technology recruitment and work with clients who actively wish to diversify their talent force - ALL applicants are welcome to apply