We are seeking a highly skilled End User Computing Specialist to join our team. The ideal candidate will have extensive experience in providing technical support, managing device deployments, and maintaining IT infrastructure. The End User Computing Specialist will be responsible for ensuring the smooth operation of end-user devices and providing exceptional support to users.

Key Responsibilities:

• Provide L1 and L2 technical support to end users over the phone or in-person through a Web Help Desk ticketing system.
• Handle the installation and maintenance of desktop setups, phones, iPads, laptops, printers, network equipment, and audio/visual equipment.
• Manage the deployment of approximately 18,000 district Windows devices through Azure, Active Directory, and SCCM.
• Administer and maintain Active Directory user accounts, permissions, and group policies.
• Perform repairs on district devices including Dell laptops and desktops, iPads, Macbooks, iMacs, projectors, A/V equipment, and printers. Coordinate with outside vendors for repairs that cannot be done in-house.
• Manage the deployment of approximately 3,000 iOS and 2,500 MacOS devices through Jamf.
• Instruct users on how to use the O365 suite including Word, Excel, OneDrive, PowerPoint, and OneNote. Assist and troubleshoot any issues they may have.
• Create and update documentation for users to refer to for common issue resolution.

Experience:

• Single point of contact for Jamf and macOS support for 200 users.
• Manage, assess, and solve problem incidents submitted through the ServiceNow ticketing system. Resolve incidents in a timely manner to comply with service level agreements.
• Package, test, and deploy software for use on all business devices.
• Triage and remediate critical macOS security vulnerabilities through Qualys.
• Manage device enrollment, configuration profiles, policies, and software distribution using Jamf Pro.
• Create and maintained documentation, knowledge base articles, and user guides for device management procedures.
• Conduct user training and provided documentation on best practices for device usage and management.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in end-user computing support and IT infrastructure management.
• Strong knowledge of Windows and macOS operating systems, Azure, Active Directory, SCCM, and Jamf.
• Excellent troubleshooting and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Experience with ServiceNow or similar ticketing systems.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.